Update Pickup LogEvents Service Logging Agent
Info
Updating is simple and secure. This guide shows you how to update the Nodinite Pickup Log Events Service Logging Agent to leverage the latest features and improvements.
The Nodinite Pickup Log Events Service Logging Agent makes it easy to stay current. By updating with the latest MSI package, you gain access to new features, enhanced reliability, and improved integration. Always review the release notes to understand what's new and how it benefits your solution.
Release Notes
For detailed information about each release, visit the release notes for the Pickup Log Events Service Logging Agent.
Running Version
You can view the installed version in the Version text box.
The image above shows where to find the installed version in the agent interface.
Alternatively, check the file details property on your local installation:
The image above shows the file version property in Windows.
Prerequisite: Ensure you have already installed the Pickup Log Events Service Logging Agent. The service account must have Logon as Service Right. See prerequisites for more details.
Note:
You must be a local administrator to install or update Windows Services.
Step 1: Start the Installer
Double-click the MSI file to begin the update process.
The image above shows the MSI installer file.
Depending on your Windows settings, a security warning may appear. Click Run to continue.
The image above shows the Windows security warning dialog.
Step 2: Welcome Screen
After launching the installer, you will see the Welcome screen.
The image above displays the Welcome screen of the installer.
Click Next to proceed or Cancel to exit.
Step 3: Custom Setup
Select the features and location to update. Default settings are recommended for most users.
The image above shows the Custom Setup screen.
Note:
If you change the installation location, your old configuration will be lost.
Click Next to continue or Cancel to exit.
Step 4: Service Account Information
Enter the credentials for the account that will run the Nodinite Pickup LogEvents Service Monitoring Agent.
- Domain: Enter the domain name. For local accounts, use the server name or a dot (.) as the domain.
- User: Enter the account username.
- Password: Enter the account password.
The image above shows the service account credentials screen.
Note:
The account must have 'Log on as Service Right'.
Click Next to continue or Cancel to exit.
Insufficient Privileges
If the account information does not meet prerequisites, you will see an error message.
The image above shows the Insufficient Privileges error.
Common causes include the account not being allowed to run as a service or not being a local administrator. Follow the How to set Logon as a Service right guide and click Retry. If the issue persists, click Cancel and restart the installer with valid credentials.
Tip:
Check the Windows Event Logs (System and Application) for additional error details.
Step 5: Completed Setup
The final step displays either a successful update or a premature exit.
Successful update example
The image above shows a successful update.
Failed update example
The image above shows a failed update with a premature exit.
Click Finish to exit the installer.
When the setup finishes, your default text editor will open a file named 'README.txt'. This file contains essential information for setting up and managing the agent as a Monitoring Agent for Nodinite.
The image above shows the README.txt file with post-update instructions.
To learn how to add the Pickup LogEvents Service Logging Agent as a Monitoring Agent, see the shared article below:
Support
If you need help, contact our Support.
Additional troubleshooting information may be available in the Windows Event Logs.
Next Step
Related Topics
Prerequisites
Add or manage a Monitoring Agent Configuration
Monitoring Agents
Install
Uninstall